Last Updated: May 2026
At Apex Illustration, we provide custom digital artwork services including digital illustrations, album covers, poster art, cartoon portraits, and other creative design projects. Because our work is custom-made for each client, our refund and return policy is based on the project stage, work completed, and digital delivery status.
Please read this policy carefully before placing an order or approving a custom quote.
Custom Digital Artwork Policy
All artwork created by Apex Illustration is made specifically for each client based on their project request, creative direction, style preferences, references, and approved quote.
Because custom artwork is personalized and created for individual use, completed digital artwork is generally not eligible for return once the final files have been delivered.
Quote Approval and Project Start
Before any custom artwork project begins, we review your request and provide a custom quote based on the project scope.
A project may include factors such as:
- Artwork style
- Number of subjects or design elements
- Level of detail
- File size and format requirements
- Usage needs
- Turnaround time
- Revision requirements
Once the quote is approved and the project begins, time and creative work are reserved for your project.
Refund Eligibility
Refund requests are reviewed based on the project stage.
Before Work Begins
If payment has been made but work has not started, you may request a refund. In most cases, we can provide a refund before any creative work has begun.
After Work Has Started
If work has already started, a partial refund may be considered depending on how much work has been completed. Any amount covering completed work, time spent, planning, sketches, drafts, or design preparation may be non-refundable.
After Final Artwork Delivery
Once final digital artwork files have been delivered, refunds are generally not available. This is because the artwork is custom-made and delivered digitally.
Revisions
Revision details may vary depending on the project scope and quote.
If revisions are included in your project, they will be discussed before the project begins. Revisions are intended for reasonable adjustments to the existing artwork direction, such as small changes to colors, details, layout, or minor visual elements.
Revisions may not include a complete change of concept, new artwork direction, or a request for a completely different design unless agreed separately.
Additional revisions outside the agreed project scope may require an additional fee.
Cancellations
You may request to cancel a project by contacting us as soon as possible.
If the project has not started, a refund may be available. If the project has already started, any completed work or time spent may be deducted from the refund amount.
If the final artwork has already been delivered, cancellation and refund requests are generally not accepted.
Digital Product Delivery
Apex Illustration delivers completed artwork digitally by email, download link, or another agreed digital method.
Because our services are digital and custom-made, there are no physical products to return.
Please make sure your email address and project details are correct before final delivery.
Non-Refundable Situations
Refunds may not be available in the following situations:
- Final artwork has already been delivered
- The project was completed according to the approved brief
- The client changes their mind after work has started
- The client requests a completely new concept after approving the original direction
- The client fails to provide necessary feedback or project details
- Delays are caused by missing client information, late responses, or unclear instructions
- The artwork was approved before final delivery
File Issues or Delivery Problems
If you experience a problem with your final files, please contact us. We will review the issue and help resolve reasonable file delivery problems.
This may include:
- Re-sending the final files
- Providing an alternative file format if available
- Fixing a technical file issue
- Correcting an agreed detail that was missed during delivery
Chargebacks and Disputes
If you have a concern about your project, please contact us first so we can review the issue and try to resolve it.
Opening a payment dispute or chargeback before contacting us may delay the resolution process. We keep project communication, quote details, revision records, and delivery confirmation to help resolve any payment or service-related issue fairly.
How to Request a Refund
To request a refund review, please contact us with the following information:
- Your full name
- Email address used for the project
- Project type
- Date of payment
- Reason for the refund request
- Any relevant project details
Email:
sales@apexillustration.com
We will review your request and respond within a reasonable timeframe.
Policy Updates
Apex Illustration may update this Refund and Returns Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this policy, please contact us:
Apex Illustration
Email: sales@apexillustration.com