Last Updated: May 2026
Apex Illustration respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, contact us, or use our custom digital artwork services.
By using our website or submitting information through our contact or quote request form, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a quote, or communicate with us about a project.
This may include:
- Name
- Email address
- Project details
- Budget range
- Preferred deadline
- Artwork style preferences
- Reference images or files you choose to upload
- Messages or communication details
- Payment-related information, if applicable
We only collect information that is necessary to respond to your request, provide a quote, manage a project, or deliver our services.
2. Information Collected Automatically
When you visit our website, certain basic technical information may be collected automatically by our website, hosting provider, analytics tools, or security tools.
This may include:
- IP address
- Browser type
- Device type
- Pages visited
- Time and date of visit
- Referring website
- General location information
- Website usage data
This information helps us understand website performance, improve user experience, and maintain website security.
3. How We Use Your Information
Apex Illustration may use the information we collect to:
- Respond to your messages or quote requests
- Provide custom artwork quotes
- Communicate about project details
- Process project requests
- Deliver digital artwork files
- Provide customer support
- Improve our website and services
- Maintain website security
- Keep business records
- Handle payment, refund, or dispute-related matters
- Comply with legal or payment processor requirements
We do not sell your personal information.
4. Quote Requests and Project Communication
When you submit a quote request, we use the details you provide to understand your project and respond with next steps.
Project details, reference images, and communication may be used only for the purpose of reviewing, quoting, creating, and delivering your custom artwork unless otherwise agreed.
Please do not submit sensitive personal information that is not required for your project.
5. Payment Information
If payments are processed through a third-party payment provider, such as Stripe or another payment processor, your payment details may be collected and processed directly by that provider.
Apex Illustration does not store full credit card numbers on our website.
Payment providers may collect information needed to process transactions, prevent fraud, verify payments, manage disputes, and comply with financial regulations. Please review the privacy policy of the payment provider used at checkout for more information.
6. File Uploads and Reference Images
If you upload reference images, documents, or files through our website or send them by email, those files may be used to understand your creative direction and complete your project.
You are responsible for ensuring that you have the right to share any images, logos, photos, text, or materials you provide to us.
We do not use client-provided files for unrelated purposes.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve website functionality, analyze traffic, remember basic preferences, and support website security.
Cookies are small files stored on your device by your browser.
You can disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.
8. Analytics and Website Tools
We may use website analytics tools to understand how visitors use our website. These tools may collect general usage information such as page views, visitor activity, device type, and browser type.
This information helps us improve our website design, content, and performance.
Analytics information is usually aggregated and does not directly identify individual visitors.
9. How We Share Information
We may share limited information only when necessary to operate our business, provide services, or comply with legal requirements.
This may include sharing information with:
- Website hosting providers
- Email service providers
- Payment processors
- Form or website plugin providers
- Security or fraud prevention services
- Legal, tax, or compliance advisors if required
- Government or legal authorities if required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
10. Data Security
We take reasonable steps to protect the personal information submitted through our website.
However, no website, email system, online form, or digital storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.
You should avoid submitting unnecessary sensitive information through our website or email.
11. Data Retention
We may keep your information for as long as necessary to:
- Respond to your request
- Manage your project
- Deliver services
- Maintain business records
- Resolve disputes
- Comply with legal, tax, accounting, or payment processor requirements
When information is no longer needed, we may delete or archive it according to our business needs and legal obligations.
12. Your Privacy Choices
Depending on your location, you may have certain rights regarding your personal information.
You may contact us to request that we:
- Update your contact information
- Correct inaccurate information
- Delete certain personal information
- Stop using your information for specific purposes
- Provide information about what personal data we may have
Some requests may be limited if we need to keep certain information for legal, business, payment, dispute, or security reasons.
13. Email Communication
If you contact us or request a quote, we may reply by email using the information you provided.
We may also use email to discuss project details, send quotes, request feedback, deliver files, or provide customer support.
We do not send marketing emails unless you have agreed to receive them or have an existing business relationship with us where communication is relevant to our services.
14. Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of any third-party websites you visit.
16. International Visitors
If you access our website from outside the country where our business or service providers are located, your information may be processed in a different country than your own.
By using our website or submitting information, you understand that your information may be transferred and processed according to this Privacy Policy.
17. Changes to This Privacy Policy
Apex Illustration may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Apex Illustration
Email: sales@apexillustration.com